March 25, 2007

What do you make if you don’t understand your customer needs?

Posted in management at 11:27 am by scottmaxwell

one result is here

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2 Comments »

  1. John Milan said,

    Are you referring to the automated toilet paper folder and dispenser or the AOL video search and website?

    I think it’s a tossup as to who did less customer research :)

  2. Jim said,

    customer survey research does yield some intersting findings.


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